Privacy Policy


When you shop with FULFILLMENT SERVICES LIMITED or visit our website, you trust us with your information. This Privacy Policy explains how we use any information we collect about you and forms part of Terms and Conditions.

This website is operated by FULFILLMENT SERVICES LIMITED (“FSL”, "we" or "us"). We are committed to protecting your privacy and we comply with data protection laws applicable in Cyprus. Specifically, FSL collects and further processes personal data pursuant to Regulation (EU) 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons.

This privacy policy applies to personal information about:

What is personal information?


Personal information is any information relating to an individual who can be identified directly or indirectly, often by name, account number, location, an online identifier, or other factors specific to their identity.

Personal information may include “special category data” relating to racial or ethnic origin, political opinions, religious beliefs, membership of a trade union, physical or mental health and criminal records and allegations.

As a rule, we do not collect “special category data” about visitors to our website or our customers or suppliers. The exception is where we identify suspected criminal activity such as fraudulent claims or the use of stolen payment card details. In this case we will record details of the suspected criminal activity and may take appropriate action, including refusing to accept orders, make payments or give refunds. We may also report the incident to the relevant bank or payment card issuer or to the police or other appropriate authorities.

See below for details of how we may use your personal information.


Website Visitors: The personal information we collect about you and how we use it


You can visit and browse our website without providing your name or contact details.

Like many websites, our server logs capture details of your operating system, browser software, IP (Internet Protocol) address and Uniform Resource Locator (URL), including the date and time of your visit.

We use cookies to analyze how our site is used by visitors and to provide some of the functionalities.

You may choose to provide your contact details (name, address, business, job title, email address, telephone number) if you do any of these things:

Separate terms and conditions may apply when you open an account so please make sure that you read them at the relevant time.


Customers: The personal information we collect about you and how we use it

If you purchase products or services from us, we may use your personal information in the following ways.

Enquiries and Information:

Orders and Account Management:

Customer Relationship:
Other:

Suppliers: The personal information we collect about you and how we use it

If you supply products or services to us, we may use your personal information in the following ways: If you are a supplier and you have any questions about how we use your personal information, please contact your usual business contact.

Understanding Our Customers

So that we can provide a better service, we want to understand the shopping patterns of our customers, how customers select the products and services they ultimately buy, which apps and technology customers prefer to use, and how successful our advertising and promotional campaigns have been. We may use a number of different techniques to do this:


Keeping You Informed

If you sign up to receive updates or have bought or enquired about our products or services, we may use the information we collect to let you know about our other products and services which may be of interest to you and to keep you updated with information about promotional offers and what is coming soon.

We review the products and services you buy and we also analyze your use of our website and the searches you make on this and other websites. We use this information to tailor the marketing you receive from us, so it is as relevant as possible. This may include serving you with adverts on social media and other third party websites.

You can opt out of receiving marketing communications from us at any time by contacting our customer services team through one of the options on our “contact us” page https://fulfillmentservicesltd.com/contact. See Your Rights below for more details.

Call Recording

Some telephone calls may be recorded or monitored, for example calls to our customer services teams. Call recording and monitoring may be carried out for the following purposes:

Retention

We will retain your personal information for as long as needed for the legitimate business purposes described above.

If you are a visitor to the website, we will retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so.

If you make a one-off purchase, we normally keep records of the transaction for 7 years. If you are an account customer or a supplier, we normally keep records for 7 years after the closure of your account or the last purchase or sale you made. In all cases, this is for accounting, tax and product liability purposes.

Your information may be retained for longer than this if there are valid legal grounds for us to do so, for example if required by law or court order, or as needed to defend or pursue legal claims.

Working with Service Providers

Like most organizations, we engage service providers to run our website and IT systems, to help us administer accounts, to conduct credit checks and fraud screening, and to handle marketing campaigns. We also work with a large number of suppliers who provide products and delivery services to us.

We will only provide these companies with the information they need to deliver the service we have engaged them for, and they are prohibited from using that information for any other purpose. Whenever we share personal information about our customers or visitors to our website with our service providers, we will put in place contracts which require the service provider to protect the information and keep it secure. See also Transferring information to other countries below.

Other Disclosures

Your personal data may be disclosed to the following third parties for the purposes described above: We may also disclose your personal information if we believe that the disclosure is necessary to enforce or apply our terms and conditions or otherwise protect and defend our rights, property or the safety of our customers and other users of the website.

Transferring information to other countries

Some of the companies who provide services to us may be located outside Cyprus. As a result, your personal information may be transferred outside Cyprus. We will ensure that those service providers comply with any legal requirements that apply to the transfer of personal information outside Cyprus, including, where appropriate, requiring the service provider to sign the approved European Commission Standard Contractual Clauses for the transfer of personal data to countries outside the European Union.

Security

We are committed to safeguarding the personal information you provide to us. We use appropriate measures to protect the information that you submit through our website and the information we collect and store about our customers. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of information you submit via our website and any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal data against loss, theft and unauthorized use, access or modification.

If you have created an account or registered to use any online services, your account details may be password protected. It is your responsibility to keep your password confidential and to sign out once you have finished browsing.

Changes to this policy

This privacy policy was last updated in December 2022. Any changes to this privacy policy will be posted here. Please refer back to this page regularly.

Links to other websites

Links may be provided on our website to other websites that are not operated by us. If you use these links, you will leave our website. You should note that we are not responsible for the contents of any third party website. External sites will have their own privacy policies which you should read carefully.

Your Rights

Marketing If you have an online account you can access, update and correct your personal information – including your marketing choices – using the account management facilities.

You can opt out of receiving marketing at any time by using the unsubscribe option in the message or by contacting us using the contact us link on the website. You can also opt out of postal and telephone marketing by contacting us using the contact us link on the website.

If you prefer not to receive marketing which is tailored to suit your customer profile, please contact us using the contact us link on the website. You will still receive generic marketing unless you opt out of receiving marketing entirely.

Access and Correction
If you would like to correct or update any of your other personal information, or if you would like a copy of the personal information we hold, please contact the Data Protection Officer at the address below. We may need to ask for proof of your identity before we can respond to your request.

Other Rights
You may also have the following rights in relation to your personal information:
If you have a query about this privacy policy or wish to exercise your rights, please contact the Data Controller by writing at:

36 Aigyptou Avenue, 6030, Larnaca, Cyprus

or emailing us at:

contact@fulfillmentservicesltd.com 

or

if you consider that your rights under Regulation (EU) 2018/1725 have been infringed as a result of the processing of your personal data by the data controller, please contact Data Protection Authority:

The European Data Protection Supervisor at edps@edps.europa.eu


Legal Basis for Processing

Some of the information we collect is provided by you voluntarily (and therefore with your permission), for example when you sign up to join a mailing list or submit a query

If you purchase items from us, or if you supply products or services to us, most of the information we collect is necessary so that we can fulfil the contract between us.

The remainder of the information is collected for our legitimate business purposes, which include:
When we collect personal information from you we will indicate whether it is mandatory or voluntary – this is done on the website by using asterisks to mark mandatory fields.